About Us This web site is owned and operated by International Business Products Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
International Business Products Limited
6 Newfield Court Westhoughton Bolton BL5 3SA United Kingdom
Phone: 01942 819695
Fax: 01942 817868
Email: info [at] ibphealthcare [dot] com
My VAT Registration Number
Company number: Registered in England No. 04332346 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Delivery is FREE for all UK orders.
• We deliver to any Mainland UK address.
• For orders outside Mainland UK, please call +44 (0)1942 819695.
• All orders should arrive within 14 days of us receiving your order.
If you have not received your order after 14 days, please email us at info@ibphealthcare.com or call +44 (0)1942 819695, stating your order reference number.
If you need to return an order, please refer to our returns policy. |
Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days. International orders are generally received in 14 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security Secure online payments from Sage Pay. Credit card numbers are not held in taken or held. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01942 819695
(International +44 01942 819695
) or fax us on 01942 817868 or write to us at 6 Newfield Court Westhoughton Bolton BL5 3SA United Kingdom |
Privacy Policy International Business Products Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
If you are unhappy with your purchase for any reason, return it to us (unused) within 14 days of receipt of goods and we’ll give you a full refund or exchange. Returns will only be accepted if unopened and with any seals and shrink-wrap intact. International Business Products Limited does not offer a free returns service.
Please email info@ibphealthcare.com for a returns authorisation, clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid, minus the carriage cost, will go back onto your original payment card. If you request an exchange please indicate which product you require. Please note if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will charge your card accordingly. We will charge postage for any exchange items being sent out to you.
International Business Products Limited does not have a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £32 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. International Business Products Limited cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
The Returns address is:
International Business Products Limited
6 Newfield Court
Westhoughton
Bolton BL5 3SA
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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